A Centrelink appointment ... for?

We visited Centrelink this morning to attend an appointment for people on disability pensions who are looking for less than a specified number of hours of work per week. At our last meeting with A-One's Disability Employment Services provider, A-One's target hours per week were recorded as 8-16.  He had received a phone call from Centrelink inviting him to attend an appointment to talk about how he's going; to make sure he's not falling through society's cracks; that he is making progress with his employment goals, and has some engagement with community.

A-One: I'm nervous about this appointment.  I hope they don't ask me any questions I'm uncomfortable with.

Mum: What type of questions might they be?

A-One: If they ask me what else I'm doing besides looking at emails for work.

Mum: How would you answer?

A-One: That I watch some TV, do some reading, play some X-Box games, play computer games.

From where I stand, he seemed to have reversed the order, but I let it pass. Instead I posed some questions he might get.

Mum: What about friends?

A-One: Yes, I talk to them.

Mum: How do you talk to them - call? email? Facebook?

A-One: Facebook.

Mum: When was the last time you talked to them?

A-One: It's been a little while.

Mum: How long is 'a little while'?  Before? After? Christmas?

A-One: After Christmas was the last time.

He observed the security people in the Centrelink office so we went on to discuss why they might be there, when his name was called.

The Centrelink officers were friendly, but the process for the interview seemed to be very perfunctory.  We were advised that this was a new initiative of the federal government, and that his participation was entirely voluntary; that they had a set list of questions to ask and that the outcome would be a plan which he would sign.  The timeframe for any plan could be long term, for example five years.

My impressions?  Accepting A-One's responses at face value with no insightful questioning as to what might really constitute barriers to employment.  In response to A-One's stated goal of becoming a sound engineer or assistant DJ, there was some brief discussion about a TAFE course, but they simply noted that A-One was not doing it. They stressed to A-One that he share his employment goals with his Disability Employment Services (DES) provider.  They gave A-One a glossy package containing a pen, a notebook, and a copy of his signed 'plan' which stated his employment goal which, as he said, is already on his resume anyway. I came away with the feeling that they could tick off another box in 'assisting' people; it seemed more like a bureaucratic overhead.

Our discussion on the way home seemed to provide more insight that I thought such an interview might have drawn out.

A-One: I don't  mind doing study that is hands on, like making sure that everything is connected properly, but I'd struggle if I had to do assignments that required writing.  Even games testing would be good, but I'd have difficulty writing reports of the tests.  There are problems with WOW, but I don't know if the WOW developers would think they are problems.

Mum: There's a website where you can submit problems with WOW - perhaps you could start small by practising reporting bugs there?

A-One: You see, in WOW my character is at level 90 and I've been trying to get a recipe for food for health - you can restore the health of your character with food.  It's at level 60, which should be really easy for me, but I've been trying for years to get it and still haven't - that's very frustrating. You see I like to collect full sets of things, and ...

... and so on for the rest of our trip home.